We value loyalty and the longstanding relationships that we build with our clients. As such, we are committed to offering exceptional, best in class client service. At RecordXpress, securing your business is our top priority; the only acceptable standard for us is the total security of your information.
At RecordXpress, we believe that quality records management is more than just storing your records. We offer our clients an efficient streamlined operation, protecting records from creation to receipt, through maintenance and retrieval, to delivery and disposition. Our state-of-the-art RIM software and barcode tracking technology makes tracking, access and retrieval from box-level to file-level easy and efficient, ensuring our clients can easily access and retrieve the right records whenever they wish. With secure locations across Canada, our platform is built on the latest technology to guarantee security, convenience, and peace of mind.
Our commitment to our clients is simple : we guarantee straightforward, honest pricing with no hidden fees. Our customers depend on us to deliver a secure, seamless flow of information, and guarantee a quality of service that far exceeds our competitors. With our innovative technology, commitment to service excellence, and strong corporate vision, we confidently commit ourselves to total customer satisfaction.
RecordXpress is registered with key professional bodies such as ARMA (Association of Records Managers and Administrators) and i-SIGMA (International Secure Information Governance & Management Association), as well as TLOMA (The Law Office Management Association), and CFIB (Canadian Federation of Independent Business). RecordXpress is an award-winning, customer-obsessed, 100% Canadian-owned business that provides Records & Information Management (RIM) services to business, government, legal, residential, and a diverse and growing range of other clients across all major markets in Canada. We manage active, semi-active and archival records with solutions that are tailored to our clients' needs and protect records safely, with the strictest of confidentiality. Established in 2008, RecordXpress has grown to become one of Canada's leading companies in the information services sector by staying true to our roots as a community-focused, Canadian company.
RecordXpress consistently delivers service excellence. In annual, independently administered client surveys, 97% of our customers report that they would “recommend” or “definitely recommend” our service to others.
We are a growing, nimble company with an entrepreneurial spirit. We have a simplified perspective on our customer’s digital information, adeptly and innovatively handling our client records and information management needs, and constantly growing to meet the digital requirements of tomorrow. We offer secure and scalable facilities that can be quickly configured to your needs as your business grows and evolves.
We are the most informed company in Canada. Having meticulously researched government standards on document storage, security, and authorized access, we are proud to be at the forefront of our field, offering full comprehension of the legal requirements for handling documents, secure storage and transport of classified materials, as well as the disposal of sensitive information.
We are a People First company. We pride ourselves on our exemplary customer service. We are the name in client care, committed to offering the fastest response time in the business. In order to achieve this, we offer our clients direct contacts to client reps, and guarantee rapid email response times. With no call centres, you’ll never be left waiting.
Each and every RecordXpress employee is committed to your security. All of our employees are carefully interviewed, background checked and monitored to ensure 100% security in the storage and care of your company’s information. With tools such as multiple stage account verification and secure account access restrictions, RecordXpress can proudly report zero incidents of information theft, identity fraud, or improper document handling since we have been in business.
We adapt to your needs. Your business is unique, so we design your contract to match. At RecordXpress, we customize all contracts and agreements to match the needs of each of our clients. We put the extra effort in to address your current and future needs, ensuring you are 100% comfortable with what you are committing to.
We have no hidden costs. Other vendors sneak “permanent retrieval” fees and other such “hostage fees” into their contracts, designed to lock clients into contract renewals to avoid pricey penalties. Often, these fees will exceed the costs of the original contract, leaving customers stranded when trying to end an agreement or walk away from an expired contract. RecordXpress is different. If we are not meeting the requirements of your company and are not able to adapt our performance to keep you happy, there are no permanent retrieval fees. We stand by our word as the best in the business in both service and security.
We are Team Green. Did you know that RecordXpress is one of the media and document management leaders in recycled materials and low impact contribution programs? Partnered with industry-leading companies for media recycling and waste shredding, RecordXpress produces less waste, generating useable, recycled plastic and pulp paper that is fed back into the manufacturing process to make new computer components, including paper products, office supplies, PVC piping, and more.
We are a one-stop shop for all your needs. Don’t see a service listed? Ask us and we’ll be happy to accommodate. RecordXpress began with document storage and secure shredding, but has expanded to offer vault storage; server offsite storage and backup; media recycling; scanning and imaging; indexing; document transportation duplication services, climate-controlled tape rotation servicing; and fulfillment and warehousing—all to meet our customers' growing needs. All of these services are completed in our climate-controlled, CCTV monitored, Canadian facilities.
Our employees are united by a common corporate mission: to provide our customers peace of mind by delivering unparalleled security for the information they value. To achieve this mission, we work closely with our clients to ensure we provide the most secure and efficient systems available along with the highest level of customer service. Our management team’s philosophy and commitment is to operate our business with the best possible customer service, training, and development.
All RecordXpress employees are required to clear a Canadian Criminal Record Check (CPIC), which consists of a search of the RCMP National Repository of Criminal Records. These checks are conducted prior to the start of employment and annually thereafter. In addition to this strict policy, we require all employees who handle client-material to carry a Reliability Status Clearance, involving enhanced RCMP-based background checks. Above all, our employees are committed to Integrity, Social Responsibility, and Respect.
Surpassing our clients' expectations is a fundamental priority of the RecordXpress’ leadership team. RecordXpress team members drive the organization’s success by applying their integrity, dedication, expertise, and enthusiasm to their roles each and every day.
RecordXpress’ senior leaders foster a culture of teamwork, innovation, and shared energy that guides and inspires. RecordXpress is proud to conduct business in a socially responsible manner and act with the highest standard of integrity.
Andrew Brown – President of RecordXpress, a division of StorageVault Canada Inc.
Over his 25 year career in Business, Andrew has helped build nationally recognized GTM models for companies ranging from Mid Sized Regionals to a Global Fortune 500 enterprise. Andrew most recently held the position of Head of Global Digital Business Development at Iron Mountain where he was responsible for all Digital customer facing and GTM revenue activities around the world. Prior to that he was the SVP and GM of the North American Digital Solutions Division at Iron Mountain where he had overall responsibility for strategy development, P&L performance, operations and solution commercialization. He lead the design and managed M&A, sales, operational delivery, and technology. Andrew has a BA from Western University and an MBA from AIC.
Andrew Stiles – General Manager of RecordXpress, a division of StorageVault Canada Inc.
Andrew has been in the RIM business for over 20 years and worked as an Operations Manager for Recall Canada and helped start the operations for Securit Records Management Inc. Andrew has had extensive experience relocating a number of major companies including the medical records from major Toronto hospitals.
To exceed customer expectations by providing the best customer service experience in the Canadian Information Management industry. Our customers trust us with protecting their information management assets throughout their lifecycle and we in return show our appreciation for that trust by delivering best-in-class service at a fair price.
RecordXpress’ vision is to provide tailored, customer-driven information management services to every industry on Canadian soil. With locations across Canada, our platform is built on the latest technology, guaranteeing security, convenience, and peace of mind.
• Safety of our employees and customers
• Always exceed customer expectations
• Act like an owner
• Diversity & Inclusion
23 Feb 2022
Excellent service all around! Will be using them again in the future.
30 Jun 2022
The service was excellent. All the staff were very helpful. We had our own sorting area and the staff moved the pallets of boxes for us as we completed them.
16 Feb 2022
We used RecordXpress for a big shredding job and they were wonderful throughout the entire process; from following up with quotes to arranging pick up on short notice! We were impressed with their customer service and would recommend them to clients and friends! Thanks again!